Help centre

Frequently asked questions

Clear answers about how we plan, build, secure and support digital platforms, gathered from across all of our services.

Contact ThiqahTech to start a software project
38answers
7topics

Working with ThiqahTech

8 questions

We design, build and support digital platforms for government, federations and business. Our services cover software development, business intelligence, technical consultancy, technical training, mobile solutions and database management.

We are headquartered in Bawshar, Muscat, in the Sultanate of Oman, with offices in the UAE and Pakistan.

Government ministries and authorities, sports federations, professional bodies and private businesses. Organisations such as the Ministry of Economy, Minerals Development Oman and the Oman Camel Racing Federation run platforms we build.

We work in two-week sprints, with a working demo at the close of each one. You see real progress early and can steer the work as it takes shape.

Every platform includes go-live training, a 12-month warranty from go-live, and ongoing support under agreed SLAs.

Yes. We build bilingual Arabic and English platforms with right-to-left layouts by design, tested to WCAG 2.1 AA on every browser and device in scope.

Yes. We build documented REST APIs and real-time integrations, so later phases extend your platform instead of rebuilding it.

Tell us what you need to run. We will walk you through a system close to it that we already deliver, then agree the scope with you in writing. Request a free quote, message us on WhatsApp, or call +968 9472 2631 (Sunday to Thursday, 8:00 AM to 5:00 PM).

Software services

5 questions

Yes. A lot of our work is improving systems that are already in place — adding features, fixing performance problems, modernising an ageing interface, or taking over support from a previous developer. We start with a review of the existing code and database so you know what’s worth keeping before anything is rebuilt.

It depends on scope, but most organisations see a working first version within 8–12 weeks. We build in stages so you can use and test early functionality rather than waiting until the end. Larger platforms run longer and are broken into phases with agreed milestones.

You do. The source code, database and documentation are yours, and we can hand them over or host and maintain them for you — whichever suits your team. Ongoing support is a separate agreement, not a condition of ownership.

Security is a first-sprint workstream. We design for in-country hosting and the Personal Data Protection Law, encrypt data in transit and at rest, keep a full audit trail, and have taken government platforms through Omani security review.

Administrator training, the complete source code, API documentation and an administrator guide — followed by a warranty period with fixes, technical support and security updates under agreed SLAs.

Business intelligence

5 questions

Yes. Most of our BI work connects directly to your existing platforms and databases rather than asking you to re-enter data — including systems we did not originally build.

A first working dashboard is often ready in 3–6 weeks depending on how many data sources are involved. A full data warehouse project runs longer and is staged so you get usable reports early.

Access is role-based and scoped by you — a branch manager can be limited to their own branch, for example. All data stays hosted in-country.

No. Data cleaning and transformation is part of the pipeline work. We flag data quality issues we find along the way.

Yes, dashboards are built to be extended, and self-service tools let your own team add filtered views without waiting on a developer.

Technical consultancy

5 questions

No. Our reviews and roadmaps are vendor-neutral and are handed over as documents you can use with any team, including your own.

A focused review is usually 1–3 weeks depending on system size, ending with a written findings report and recommendations.

Yes, this is one of our most common consultancy requests — scoring RFP responses on technical merit before a contract is signed.

A written report: findings, risks, a prioritised roadmap or recommendation, and next steps — not just a meeting.

Yes. Project rescue reviews are one of our core consultancy services, giving you an honest, independent view of what is recoverable.

Technical training

5 questions

Both — sessions and materials are prepared bilingually and delivered in whichever language your team prefers.

Yes, though it helps to have access to documentation or the vendor for reference. Most requests are for systems we delivered ourselves.

Either. On-site suits administrator and hands-on sessions; short refresher and developer sessions often work well online.

Yes — reference guides, quick sheets and, where useful, recorded walkthroughs are left with your team.

Yes, training is usually planned to land in the final two weeks before go-live, with a refresher session after launch.

Mobile solutions

5 questions

Both, chosen by use case — cross-platform for most business apps, native when performance or specific device access requires it.

Field and staff apps are commonly built with offline data capture that syncs automatically once a connection returns.

Yes, publishing, review handling and version updates are part of the delivery, not a separate step you manage yourself.

Yes, mobile apps are built against the same APIs and identity systems as your web platform wherever one exists.

A focused app is often 8–12 weeks depending on scope; larger apps with multiple integrations run in phases.

Database management

5 questions

Yes. We start with a review of the existing schema, indexes and backup setup before making changes.

Migrations use a tested cutover plan with a rollback option, timed for low-traffic windows to minimise disruption.

Yes — restore tests are run on a schedule and documented, not just assumed because a backup job completed.

Yes, managed database support with monitoring, patching and an agreed response-time SLA is available separately from project work.

Common relational and NoSQL engines including PostgreSQL, MySQL/MariaDB, SQL Server and MongoDB, among others.

Start a project

Ready to build your next digital solution?

Tell us what you need to run. We will walk you through a system close to it that we already deliver, then agree the scope with you in writing.

Isometric bar chart with a flag and an add card